Approach & Methodology

Consulting Methodology

During the initial stages of engagement with a prospective client, general discussions are held to determine management’s version of the nature of a problem  or to determine required support services and to collect relevant data. 

Each engagement is customized to client needs and proven methodologies and toolkits are used where required. Often, this process is by means of a Company Diagnostic or Assessment of the entire business.

This is followed by making sense of data collected, ranking the identified areas of weakness and generating potential options or recommendations. A report (where required) on findings with a proposal on the way forward is compiled, indicating the required investment by the client business for management support services.

Terms of Reference are developed and a Consulting Agreement is entered into once final solutions or deliverables are agreed to.

This approach has minimum time demand on client and associated supervisory staff.  GO-Hi prefers to work on client’s business site to get a good feeling of the business and to make some critical observations around business processes. 
Some assignments might merely be in the form of discussions and advice to management or business owners.

Each assignment is managed along project management principles together with a business score card feel to it. This provides for a distinctive people, process, finance and customer approach with client engagements, ensuring work is not done in isolation.
Progress reports or other deliverables are provided as agreed to with clients.

Rates for the period of engagement for consulting services are negotiated upfront and could be hourly rates, monthly rates or simply a fixed project rate, depending on the nature of the engagement.

GO-Hi also engages clients on longer term retainer contracts, called the Technical Assistance Programme (TAP) in order to ensure time and availability as and when required to support management. Retainer contracts ensure a minimum number of hours per client per month, as agreed, for the term of the agreement.  This way owner managed business have access to high level skills and technical inputs to support decision making as and when required.

Technical Assistance Programme

In order to provide Owner Managed Businesses (OMB’s) with access to high level skills and competencies of business management, GO-Hi designed the Technical Assistance Programme (TAP) .

• TAP consists of a fixed monthly retainer fee providing an agreed number of hours of technical assistance to management in OMB’s
• TAP enables Owner Managed Businesses to:
  
  • Gain access to director level skills for their business
  • Experience and Practical Advice for improved:
    
    • Human resource management
    • Financial management
    • Customer relationship management
    • Business Processes etc
  • Management Support through best practices and knowledge of business environment as and when required
  • Access to independent  expert opinions and guidance through large pool of skilled and experienced associates
  • Unlimited number of telephonic support by GO-Hi at no additional cost

Further details on TAP are available upon request to prospective clients.