Services

GO-Hi Consulting is a practical enterprise development and management consultancy based on experience gained over many years. Owner managed businesses are faced with unique operational challenges and GO-Hi therefore aims to address these challenges in a practical and efficient manner.

GO-Hi services include a broad range of customized consulting services to support management decisions that are typically required to successfully set up a business, operate the business and expand the business in a sustainable manner.

Management and consulting services offered by GO-Hi enable the entrepreneur to focus on the core business activity, be entrepreneurial and seize opportunities.

GO-Hi aims to assist entrepreneurs in achieving their objectives over both the short and medium to long term through increasing effectiveness of processes and procedures within the enterprise, leading to greater operational robustness of the enterprise. Service delivery time is not only impressive, but GO-Hi also guarantees quality of workmanship.

GO-Hi services aim to empower the owners, managers and employees to achieve the ultimate goals of any business – sustainability, profitability, improvement and growth. Knowledge and skills transfer therefore become important with each assisgnment.

GO-Hi’s portfolio of support services are tailor made for each eventuality, ranging from start-up business support,  assisting business in distress with a turnaround plan and supporting management with a growth plan for expanding business.

Owner Managed Businesses
Services offered to the owner managed business market include business planning for new ventures or start-ups which includes financial modelling and raising capital, HR planning, recruitment support and training, developing sales or distribution models for the products or services, workflow design, policy development, management systems development, risk management etc. In general, it is management support to a new business.

Existing owner managed businesses are supported by GO-Hi through multiple services, along the lines already mentioned. This includes revenue improvement strategies, improvement of business efficiencies, cost reductions, performance management systems, enabling technologies, expansion plans etc.  GO-Hi also support businesses with implementation of good corporate governance practices, based on KING 2 recommendations.  In general, GO-Hi helps entrepreneurs seize opportunities and maximise the potential thereof.

GO-Hi also provides services to business in distress. Turnaround support provided by GO-Hi is a management led process whereby management has an informal workout with creditors and develops a plan to trade out of the undesired situation. Here GO-Hi assists with identifying the reasons for business deterioration, formulating a way out of the hole of distress, design a pathway to more sustainable business recovery for the medium to long term and in general improve efficiencies.

GO-Hi also conducts company diagnostics in order to determine the exact nature or origin of a problem, make recommendations on the way forward and agree with the owners on the best solutions and use of resources, be they internally or externally.

Microfinance Institutions (MFI’s) & Development Finance Institutions (DFI’s)
GO-Hi provides management support and/or Technical Assistance to MFI’s and DFI’s in and around the continent of Africa. 
Services to this sector include operational and management support or technical assistance to management and/or boards of directors. These MFI's include:

• public sector MFI’s with African governments supporting developmental finance organisations offering credit to poor or small entrepreneurs
• Non-Profit MFI’s capitalised and funded by international donor agencies
• commercial MFI's offering small short term consumer loans to employed, low income people.

MFI’s in Africa have specific needs for support and GO-Hi aims to provide this required support to MFI management and leadership.
Strategic and operational challenges will always be there, and MFI line management often are too close to the action and require support with decision making, process development, lending methodology refinement and governance matters.
GO-Hi is also available to work with Donor Agencies and Development Organisations to provide support to MFI’s with capacity building initiatives, performance evaluations, due diligence investigations in consideration of funding etc.


Typical MFI consulting services provided are:

• Institutional investor management, support with raising capital, writing proposals
• Capacity building and training of staff, management and boards
• Sustainability planning towards financial and operational sustainability
• Management support in multiple branch network environments
  • Management routines and communication frameworks
  • Branch supervision
  • Delegations and powers of authority
  • Selection and assessment of managerial competencies
  • Developing minimum standards for effective management practice
• Stakeholder Management Strategies & Plans
• Policies
  • Gap analysis
  • Policy development and improvements
  • Credit policies
  • Human resources policies
  • Administrative policies
• Lending Methodology
  • Lending methodology analysis,
  • Eligibility criteria
  • Documentation design and development
  • Lending process design & improvements
  • Improving time frames of loan processing
  • Improve process cycle management
  • Loan applicant assessments & credit scoring models
  • Loan approval procedures & credit committee workings
  • Loan agreements and contracting processes
  • Disbursement processes
• Product distribution
  • Strategies for access to products by clients
  • Distribution channel development
• Portfolio  management strategies
  • Diversification
  • Setting targets for market segments or sectors
• Delinquency Management
  • Determine reasons why
  • strategies to improve performance
  • action plans to re-start payments
• prevention strategies
• Performance Evaluations & Impact Assessments on behalf of Donor Agencies
• Operations Management Strategies & Support to MFI Leadership
• Workflow design
  • process maps compilation,
  • improvement of efficiencies
  • breaking bottlenecks in processes
  • improve cycle times
  • improve process connections between people and/or departments
• Receivables management strategies
  • Payment channels
  • Methods of collections
• Risk Management
  • Develop risk management plans with risk registers & management actions required
  • Detective & Preventative Internal Controls
  • Fraud prevention and detection
  • Accidental loss and damage control
  • Business continuity plans
  • Disaster recovery plans
• Sustainability management plans – from start-up to breakeven
• Human Resources strategies
  • Job profiles
  • Job descriptions
  • Recruitment and selection of staff
  • Staff incentive schemes design and development
  • HR administrative processes
  • Payroll management
• Institutional Performance Management
  • Financial, efficiency and productivity ratio’s develop, implement, monitor
• Market research
• Product development
  • New products to attract new clients
  • New products for existing client base
  • Exiting product improvements
• Loan Management Systems & MIS
  • Data capturing
  • Data management
  • Back-up systems
  • Management Reporting
• Support with Compliance to Country level Regulations
  • Credit bureaus
  • Credit Regulators
  • Statutory reporting
• MFI Planning
  • Start-up planning
  • Growth Planning,
  • Turnaround Management
• MFI Transformations to regulated banking and deposit taking institutions
• General and tailor made operational support to MFI’s Governance matter related to the smooth functioning of the board of directors, its committees, procedures and policies. Align MFI governance to international best practices in corporate governance.
• Conduct company diagnostics in order to determine the exact nature or origin of a problem, make recommendations on the way forward and agree with the MFI leadership on the best solutions and use of resources, be they internally or externally.